Frequently Asked Questions
Everything you need to know about JOVS beauty technology.
How long does it take to see results with JOVS hair removal devices?
Most users notice a significant reduction in hair growth after 4-6 weeks of consistent use. For optimal results, we recommend following the treatment schedule outlined in your user manual.
Is the JOVS device safe for all skin tones and hair colors?
Our devices are designed with advanced safety sensors; however, IPL technology is most effective on light to medium skin tones and dark hair. Please refer to our skin tone compatibility chart before purchasing.
What is your shipping policy?
We offer free standard shipping on all orders over $100. Orders are typically processed within 1-2 business days, and delivery usually takes 5-7 business days depending on your location.
Do you offer a warranty on your products?
Yes, all JOVS devices come with a standard 1-year limited warranty that covers any manufacturing defects or hardware malfunctions under normal use.
What is your return and refund policy?
We offer a 90-day money-back guarantee. If you are not satisfied with your results, you can return the product in its original packaging for a full refund, minus shipping costs.
Does the treatment hurt?
JOVS devices feature built-in sapphire cooling technology that maintains a constant temperature on the skin's surface, making the treatment virtually painless compared to traditional laser hair removal.