Returns & Exchanges

At JOVS, we want you to be completely satisfied with your beauty technology investment. If you are not happy with your purchase, we offer a 90-day return window for most devices to ensure you have time to see real results.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer support team via email with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack your JOVS device in its original packaging, including all accessories, manuals, and protective inserts to ensure it remains undamaged during transit.

• 3.
  Ship to Our Center

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for your records.

• 4.
  Inspection and Refund

  Once our quality control team inspects the device, we will process your refund to your original payment method within 7-10 business days.